EPF: What Happen to My Money???

Recently took a visit to our friendly EPF office. Reason? My EPF deductions weren’t credited into my old-age-retirement-fund since December 2006. Given that our EPF is buying into a bank, my wife and I (plus a few millions other contributors) are a bit worried

Spent more than a few minutes there (more like two hours)! Not like the time I went to the nearest Post Office to change my ‘kawasan mengundi’. After seeing their friendly customer service officer on the ground floor, I was a given a piece of paper and was asked to go and have a chat with another officer on the second floor. Took the lift up to second floor but was told that ‘Bahagian Caruman dah pindah ke tingkat satu, Bang! (The Contribution Department has moved to the first floor)’ and I need to go down to first floor. Took the lift again (need to conserve my energy to talk to this ‘Bahagian Caruman’), passed the piece of paper to one of the two girls sitting leisurely at the first floor counter and was asked to take a sit.

Waited for about 30 minutes before an officer told me that there was something wrong with the diskette that was submitted by my employer and they have written asking my employer to resubmit the diskette. Seems that there are thousand of employers affected – deductions not credited into their employees’ EPF account – as EPF is currently upgrading their system. The thought of ‘Mana Ada System’ crossed my mind but this is EPF and not Malaysia Airlines.

Until today, my EPF deductions (plus millions others?!) are still not credited into my account. I have been login in into their i-Akaun almost daily to check on this. Tried calling their call center this morning and was told to ‘bersabar dan komplen Abang akan dipanjangkan ke Bahagian Caruman (Please be patient as we will forward your complaint to the Contribution Department)’.

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Just noticed this in EPF's website:

The EPF's Pledge To Customer

Payment Of Contributions
We will credit the payment of contributions into the member's account within 21 working days from the date of receipt of the payment.

I guess EPF has failed to uphold its pledge to customer as my contribution for December (i.e. November's salary) hasn't been credited to my account as of today eventhough the officer confirmed that EPF has received the payment in December 2006.